“Lisa once doubted her ability to ever return to work. Now, thanks to volunteering in the NHS, she’s stepping back into the workforce with confidence and a renewed sense of purpose.”
In celebration of Volunteers’ Week (2-8 June), West London NHS Trust is highlighting the power of volunteering where individuals are finding purpose, confidence, and renewed hope – particularly for individuals with Special Educational Needs and Disabilities (SEND).
One standout example is Lisa Powers, who rediscovered her career potential through the Trust Open Minds programme, in partnership with the Shaw Trust.
After years away from work due to health challenges, Lisa took on the role of Mystery Caller Volunteer in the Trust’s Human Resources team, evaluating service quality. The structured support and encouragement she received helped her regain confidence, recognise her transferable skills, and progress to secure a new volunteer position as a Recruitment Support Volunteer, bringing her closer to future employment opportunities.
Lisa mentioned: “Being part of this programme has truly been a lifeline to me. It’s given me back a sense of purpose and hope for my future. Everyone I have met through this programme has been so supportive and encouraging – a much needed boost in my confidence.”
Lisa’s journey was supported by Paula Martin, a SEND Volunteer Mentor, who worked closely with Lisa to tailor opportunities that matched her strengths and skills. Paula’s guidance highlights the impact of personalised mentoring in opening doors for individuals who might otherwise struggle to re-enter the workforce.
Rashpal Saini, Volunteer Services Manager said: “Lisa’s story is a testament to the power of inclusive volunteering. Through programmes like Open Minds, we aim to ensure everyone — regardless of their background or circumstances — has the chance to gain confidence, build skills, and feel part of something meaningful. We’re incredibly proud of what Lisa and her mentor Paula have achieved together.”
Open Minds is an inclusive mentoring and volunteering initiative for individuals with Special Educational Needs and Disabilities (SEND) run jointly by West London NHS Trust and the Shaw Trust. The initiative aims to create an environment where volunteers can thrive and contribute meaningfully.
Lisa and Paula’s story is a powerful example of how community, support, and opportunity can change lives.
