Transport for London (TfL) has today (Wednesday 10 December) announced its intention to award the new London Overground operator contract to First Rail London Limited (FRLL), a subsidiary of FirstGroup PLC.
FRLL will take over from the current operator, Arriva Rail London, on Sunday 3 May 2026 and work closely with TfL over the eight-year contract to deliver further enhancements for customers on this hugely popular network.
Under the new concession, FRLL will introduce a range of service and operational improvements designed to enhance customer experience and support staff, including:
Extra peak-time trains on the Mildmay line from May 2026, with shuttle services between Clapham Junction and Shepherd’s Bush during peak hours, providing more capacity and quicker journeys for commuters
More frequent trains on the Windrush line from December 2026, with services through the core section of the Windrush line increasing to 18 trains per hour, reducing waiting times and improving flexibility for customers
A relentless focus on the safety of customers and staff with upgraded help points and CCTV
Strong collaboration with partners such as Network Rail and Alstom, the manufacturer of the London Overground trains, to maintain high performance and customer satisfaction
Investment in people and technology to improve reliability, manage disruption, and provide better customer information
Targeted upgrades on the Mildmay line infrastructure to boost performance for customers
Innovative customer information solutions, including expanding digital screens to display live travel updates for stations and nearby interchange services, such as buses across all operator-managed stations
Continued work to improve accessibility in partnership with leading advocacy groups
These improvements will help meet growing demand and ensure London Overground continues to provide a safe, reliable, customer-focused service.
David Thomas, Head of Concession for London Overground, said: “London Overground is one of the most popular parts of our transport network, and this new concession puts customers at its heart, helping make the service even better. We’re delighted to welcome First Rail London Limited as our preferred new partner and look forward to working together to deliver a range of benefits for everyone who uses the network.”
