Hooper Ward, an acute mental health service at Cygnet Hospital Beckton has been rated ‘Good’ across all categories by the regulator, the Care Quality Commission (CQC), with inspectors praising staff for their ‘kind and caring’ demeanour.
The specialist mental health service on Tunnan Leys, Beckton, provides care for women with complex mental health needs and Hooper Ward is a 12-bed acute mental health service for women who are experiencing an acute episode of mental illness. CQC inspectors visited the ward in April and upgraded their rating to ‘Good’ in all domains, meaning that all wards in the hospital are now rated ‘Good’.
In a report published today, they concluded that the service is safe, effective, caring, well-led and responsive to people’s needs.
The inspectors said: “During the inspection, we observed that staff clearly had good relationships with patients and interacted with them in a kind and caring way.” It was noted that the staff from different disciplines worked together well to benefit patients and ensure that there were no gaps in their care.
During their inspection, CQC inspectors spoke with service users and staff. They highlighted that “patients said that the care and treatment they received was good and that staff behaved kindly towards them.” They found that service users were supported to live healthier lives and that staff facilitated creative, educational and therapeutic activities in the ward.
Judith Etheridge, Hospital Manager, said: “I am delighted that Hooper Ward has been given a ‘Good’ rating by the CQC after their recent inspection. It is a testament to the dedication and hard work of our staff, who always go above and beyond to provide the best care to our service users.”
Barry Swire, Operations Director for the South East at Cygnet Health Care, said, “It is wonderful to see that the excellent team at Cygnet Hospital Beckton have been recognised by the CQC. It has been a difficult two years for the sector but I am very proud of all our Cygnet staff for pulling together and continuing to provide quality care to our service users throughout the pandemic.”
The CQC added “[Staff] developed individual care plans which were reviewed regularly through multidisciplinary discussion and updated as needed. Care plans reflected patients’ assessed needs, and were personalised, holistic and recovery-oriented.”
