Unified communications is a dream technology solution that allows companies to merge all their communications channels under one hub. However, where these advantages are concerned, security challenges also exist. As businesses continue to adopt this technology, security must be a top consideration. So, how can large enterprises make sure their communications are safe in an era where most are shifting towards aggregated IT and cloud systems?
Understanding the Risks
Cyber threats are no longer focused on the traditional “hack the mainframe” areas. Communications targets have become a hotbed for breaches and vulnerabilities. By taking advantage of security gaps in communications processes, hackers can interrupt communications, eavesdrop on important conversations, and target unified communication platforms as their source for leaks and threats. But what are the steps large organizations can take for maximum protection over their investment?
Encryption: The First Line of Defense
Enterprises know the power of voice calls and the importance of encryption. Voice, video, and messaging tools can all be encrypted, ensuring that, in the unlikely event an attacker intercepts the data, they can do nothing with it without the decryption key. This is imperative for multinational firms that deal with client data and hold high-level board discussions via their messaging platform. Without end-to-end encryption, a unified communications platform is rendered a very unsafe group chat.
Secure Remote Access
Over the last decade, remote working has opened up an added dimension of benefits to firms everywhere. With this, firms must have well-established protocols so remote workers can access vital company data and tools. One of the most used examples of this is VPNs, an encrypted connection between an employer and their remote employee.
This encrypts the data between the employee and the company’s communications server, significantly reducing the chance of a remote communications session being intercepted. This method must be properly configured and looked after, which is an easy job for our award-winning team at Elite Group.
Partnering with Experts
Unified communications security is a vast and confusing area. That’s probably why so many large enterprises rely on experienced firms like Elite Group to deliver their unified communications. Doing so lets businesses leverage specialist knowledge, up-to-the-minute security procedures, and always-on support. With a specialist supplier taking care of the day-to-day, businesses can focus on their core concerns.
Employee Training: A Crucial Component
No matter how secure a system is, it doesn’t prevent someone from making an error. Phishing attacks, weak passwords, and accidental sharing of sensitive data can all set security back many steps. Ensuring an individual knows how to quickly identify the signs of potential risk is essential to a secure communications environment. Regular workshops and check-ins can make good behavior become the default practice.
Securing the Future of Communication
There’s simply no doubt that any business can enjoy the benefits of unified communications. But those benefits don’t come without risks. Thankfully, encryption, proper partnerships, and using the services of industry professionals such as Elite Group will help businesses stay safe and make the most of these benefits.
