Flight cancellation in the UK happens more often than you think, and it’s also been found that it is the worst country for flight delays and cancellations. If you live in the UK, or you’re travelling to or from the UK, what do you do if your flight gets cancelled? This article highlights what happens and what every frequent traveller should know.

Know Why it was Cancelled

If your flight gets cancelled, the first thing you want to establish is the reason why. Several things can contribute to flight cancellations, such as adverse weather conditions, mechanical issues, security threats, bird strikes, aircrew unavailable, and lack of adequate preparation. Knowing the reason is important, as it can also determine whether or not you get compensated. If you’re already at the airport, walk to the information desk to find out why, or contact the airline through their email or telephone number. Also, ask to have it in written form, so you can use it while claiming compensation.

It Should Be Rescheduled

You should not be left hanging after a flight cancellation; the airline is obligated to provide another flight as soon as possible. If it was cancelled before the departure date, you would be given a new date to work towards. Look out for notifications from the airline either via your email or SMS that will update you. 

You Should Be Compensated

The flight compensation regulation is also referred to as the EU 261/2004 regulation and protects the rights of air passengers against severe flight disruptions. This law applies to you if you’re flying from an EU member state or the UK, or landing there with an airline headquartered in the EU. Under this law, you may be entitled to compensation of up to €250 – €600 and have access to complimentary meals and drinks and a free hotel booking if you have to spend the night at the airport. 

You are entitled to compensation if you have a valid ticket and booking confirmation. Also, the reason for the cancellation must be within the airline’s control and not due to extraordinary circumstances like a thunderstorm. 

Take Action

Airlines are obligated to inform you of your rights as an air passenger in the UK or EU member states. This will often be visible on their websites, offices, or even on the plane. Once you’ve confirmed the reason for the cancellation and you are eligible, you can take action to get compensated. Contact the airline directly to figure out the process, or you can check their website for any compensation form to fill out. Start gathering all relevant documents, including your electronic ticket, vouchers, and receipts, to help you claim compensation. 

Bottom Line

No one looks forward to a cancelled flight after making the necessary preparations for their trip. However, it does happen and if you ever find yourself in such a situation, you now know what to do next. To make the process seamless, you can hire an attorney or get a company like Flightright to do the bulk of the work and get you compensated.