How Utility Warehouse is protecting customers against the energy price hike


Soaring energy prices have left customers switching suppliers to find a more competitive tariff. And Utility Warehouse (UW) is consistently coming out amongst the best priced because of a wholesale energy agreement. As the UK’s only genuine multiservice provider, UW is now one of the most sought-after suppliers on the market.

Why it’s so difficult for energy providers to compete

Energy providers pay a wholesale price when they buy gas and electricity. These providers then resell the energy to consumers. But the rise in wholesale energy costs has made it difficult – even impossible – for many providers to uphold competitive prices. As a result, Ofgem and Kwasi Kwarteng (the Secretary of State for Business, Energy, and Industrial Strategy) have told Parliament that the spiralling prices will put energy suppliers out of business and that the industry needs to prepare for a tougher environment.To put this into perspective, in 2018, there were over 70 energy providers in the UK. There are just over 30 now.

Utility Warehouse expected to nearly double its customers

UW’s wholesale agreement has helped the company weather the price spike and continue business as normal. UW currently has a 2% share of the UK retail energy market. Now, the multi-award-winning home service provider hopes to nearly double its customer base. More and more customers are taking advantage of the company’s home service packages, which team energy, broadband, mobile, and/or insurance services into hassle-free bundles.

Until now, many short-termist energy suppliers have focused mainly on gaining market share. This has made it difficult for companies like UW to compete effectively. However, the shift in the market has made UW hugely attractive to consumers. The company is in an ideal position not only to grow quickly but also to play a major role in the transition to net-zero emissions.

“We currently supply 650,000 customers across the UK and are very clear that we have the opportunity to increase that significantly on the basis of our long-term peace of mind tariff structure now offering the very best value in the market,” says UW’s Chief Executive Andrew Lindsay. “Our medium-term target of supplying one million customers is suddenly very much closer than it was.”

Learn more about UW’s market-leading energy.

About Utility Warehouse

UW helps customers bundle as many home services as they need into single, monthly bills. This way, customers can save time and money on their utilities while still receiving all the services they need at great prices.

Cost-effective energy

UW offers energy tariffs that are guaranteed to be lower than the Ofgem price cap to both new and existing customers. The company also funds the planting of a tree in the Brecon Beacons on behalf of those who take all services. Meanwhile, UW encourages all energy customers to upgrade to a free smart meter. These meters save energy (getting customers’ bills down) and send automatic readings to UW. This means customers can forget about taking meter readings.

High-speed broadband

Customers can also make the most of UW’s broadband deals. They can choose between Full Fibre 300 (which has an average download speed of 300 Mbps), Full Fibre 100 (which has an average download speed of 100 Mbps), Ultra Plus (which has an average download speed of 63 Mbps), and Ultra (which has an average download speed of 35 Mbps). Each of these plans includes free calls to other UW customers, free connection, a free premium router, unlimited data, and a Wholeome Wi-Fi upgrade option.

Which? recommended mobile tariffs

Many customers also include one of UW’s great value mobile tariffs in their home service bundles. UW offers an Unlimited tariff (unlimited data, minutes, and texts) for £18 per month. Households can add on up to three additional SIM plans for £12 per month each when one person takes out the £18 tariff. Other customers opt for UW’s Value bundle (5GB data, unlimited minutes, and unlimited texts) for £12 per month. All mobile tariffs include 5G network access and Wi-Fi calling where available.

This year, Which? has listed UW in its top five UK mobile providers, ranking the company above Three, EE, Vodafone, and BT Mobile.

Five-star rated boiler and home insurance cover

Finally, customers can take advantage of UW’s boiler and home insurance cover, which includes unlimited callouts and 24/7 access to a claims team. Every time a customer’s insurance cover is up for renewal, UW’s panel of insurers offers competitive prices, and the customer can select the deal that best meets their needs. This saves customers from having to conduct their own research into the best cover for their needs. Instead, UW arranges for insurers to prepare quotes and then presents customers with a simple choice to save them time and money.