Due to service upgrades, the Freedom Pass online portal will be unavailable from 5pm on Monday 31 August until 9am on Tuesday 15 September. Anyone who needs to apply for a Freedom Pass, request a replacement or update their details is encouraged to do so before the portal closes.
The upgrade will make it easier and faster for residents to apply online, track the progress of their application, and will strengthen the long-term reliability and security of the service.
Existing Freedom Passes will continue to work as normal throughout the upgrade, and eligibility for the scheme is not changing.
Customers who are unable to apply before the closure will be able to apply when the service reopens on Tuesday 15 September, or by using a paper application form. Those received during the closure will be prioritised when processing resumes.
Cllr Paul Osborn, London Councils’ Executive Member for Transport and Environment, said:
“We’d like to thank Londoners for their patience and understanding while we carry out this important upgrade. The changes will help us deliver a more resilient service in the future, while ensuring customer records are transferred safely and securely.
“I’d like to reassure customers that existing Freedom Passes will continue to work as normal – no one is losing their entitlement. If you’re unable to apply before the portal closes, you’ll still be able to apply when the service reopens on Tuesday September 15.”
Customers moving from a 60+ Oyster card should also note that passes no longer transfer automatically to an Older Person’s Freedom Pass. Anyone reaching Freedom Pass age will now need to submit an application. This change reflects updated data-sharing arrangements with Transport for London and does not affect eligibility for the Freedom Pass scheme.
Further information about applying for a Freedom Pass and moving from a 60+ Oyster card is available on the Freedom Pass website.
