What does 2021 hold for the London and UK taxi/private hire market?


A new landscape for London taxi and private hire operators

After being subjected to lockdowns and other restrictions on and off since March 2020, it seems that the entire country is ready for a change of scenery. Many people even had holidays booked in 2020 that subsequently got cancelled in attempts to control the spread of coronavirus. We’re all in need of a holiday in the future!

Travel operator, TUI late last year announced that summer holidays are already in great demand, with UK citizens hopeful that international travel will be possible again later this year. TUI revealed that they’d already received 2.8 million bookings for summer 2021, with Spain, Greece, and Morocco being some of the most popular destinations.

Not only are people feeling confident enough to book again, but they’re also spending more on their holidays for 2021. TUI announced that people are spending an average of 20% more on their upcoming holidays, as everyone clearly feels like they need a big break from what the last year brought us. And because people have been able to book their holidays using travel vouchers from their cancelled 2020 trips.

Taxi hire for post-COVID travel

The taxi and private hire comparison market has grown exponentially in recent years as the trade better prepares for life online and away from phone cards and traditional local directories. And, just like flights and other international travel needs, the taxi industry should expect higher demand later this year when people start travelling again.

With the rise of the phenomenon that is Uber, the last decade has seen a range of new entrants into the marketplace seeking to offer consumers greater choice, speed, reliability, and value for money for their pre-booked journeys. Many of these services have seen fantastic growth in recent years, but now there is a new entrant into the market that is seeking to take taxi and private hire comparison to a higher level.

Introducing Airport Transfers UK

Airport Transfers UK has launched a nationwide airport and business hire taxi/private hire comparison business for a variety of transport needs across the UK. From this one convenient online offering, customers can compare prices for rides from a large range of available providers, allowing them to choose from taxi hire, chauffeur hire, minibus, and shared ride services all in one place. There’s no need to use different comparison sites for your airport transfer, business trip, or simple pre-booked local taxi services. Uniquely, you can either select discounted train and bus fares too on certain routes.

The website offers a one-stop shop for all things airport taxi, airport shuttle, minibus, or chauffeur hire, which the business expects will be in great demand in late 2021 once the threat of COVID-19 has been reduced and people start to return to travelling and flying again. Airport Transfers UK promises to be able to serve over 500 towns and cities right across the UK, not just major airports and cities, differentiating it from other taxi hire providers and comparison sites.

Founder and Director John Walton stated, “Airport Transfers UK has been developed to deliver professional airport transfer, taxi, and chauffeur services to all towns and cities across the UK. A one-stop shop for all vehicle types, from minicabs and minibuses for family holidays to executive chauffeur hire for business trips, all through a network of reliable and vetted local operators.” It aims to streamline the comparison and booking process, as he continues, “Customers will no longer have to use multiple websites to access different services and vehicle types, including public transport options like express airport trains and bus services.”

And when trust in a service provider becomes the priority, Airport Transfers UK steps up to the plate, “Another great feature of our system is that through working with our trade partner network we are able to provide services that rank highly with independent review sites such as Trustpilot for that added peace of mind. In 2021, this is essential in helping customers have confidence in their choice of airport or taxi transfer.”

Innovating the taxi market in 2021 and beyond

2020 saw a lot of changes in how businesses operate and how customers interact with and buy from brands. Many industries and businesses have had to adapt their offerings and the way they market themselves to the customer, and the taxi hire market is no different. Brands need to go where the customers are, and this means adapting their services to digital-savvy consumers who don’t need to compromise because they have so many options at their fingertips.

As well as making it easier for customers to browse and book online, it is essential in 2021 and beyond for brands to adopt a customer-centric approach to differentiate themselves from other alternatives competing in the same market. This means meeting your customers’ needs every step of the way and exceeding their expectations through a service that offers choice and personalisation, as well as value for money. Doing so will lead to higher customer retention, helping to aid growth in an increasingly competitive market.

Airport Transfers UK believes that they are well-positioned and primed to meet the requirements of the savvy customer and provide a comprehensive platform for all of their needs.

The launch of Airport Transfers UK

This new taxi hire and comparison platform is now operational and will offer services to and from all of the UK’s major airports as the level of pent up demand increases in the weeks and months ahead right across the UK. The aim of the business is to quickly increase its scope so that it can offer its services in all major towns and cities right across the UK by late 2021. Finding and booking a taxi through Airport Transfers UK offers a number of benefits for the customer, helping to make planning a trip simpler and more convenient. The wider benefits for customers include:

-Access to one of the largest networks of private hire/chauffeur/minibus operators in the country through our partners
-A complete door-to-door service with anywhere pick-up and drop-off points
-Great prices and value for money
-Secure payment options
-Convenient e-ticket delivery
-FREE cancellation before the transfer
-Comfortable air-conditioned vehicles
-Quality guaranteed vehicles, all less than 5 years old
-24/7 customer support
-The option to not only book airport cars, but uniquely also train and bus tickets on certain routes

Importantly to John Walton, the service promises to be true to one of its core values – integrity in the way its services are provided. “We want our service to be completely transparent at all times with no hidden charges or penalties. Our service offers a value for money offer for customers across a great range of vehicle types and local operators, some of which are among the most trusted in the country. This includes innovative service providers like MyTransfers and Smart Ryde, all with great 24/7 customer support or our online chat support function.”

“If you are visiting the UK, Airport Transfers UK enables travellers to book their airport car, chauffeur, minivan or bus to the hotel, and then use our same service for their follow up last mile service when moving around the city, resort or the country, whether that be a minicab, executive chauffeur or minibus for larger groups.” Airport Transfers UK has worldwide capabilities, meaning you can even use their comparison and booking platform for transport around the resort while on holiday, not just for your airport or seaport transfer in the UK.

Getting us back on the road after COVID-19

The whole world holds a collective breath while we wait for things to return to some sense of the word normal. And, for many people, travel is at the top of their to-do list when that eventually happens. When it does, innovative and adaptable taxi/private hire brands like Airport Transfers UK are waiting to meet and exceed the expectations of the long queue of eagerly waiting customers.

Find out more about Airport Transfers UK and how to book your airport transfers and taxi services with them here.