In recent years, many of the world’s leading financial service providers have chosen the Philippines as the base for their call centre outsourcing and back-office requirements. HSBC, JPMorgan Chase, Deutsche Knowledge Services, CitiGroup, PayPal, Capital One and Wells Fargo are just a few of the household names who have moved their call centre operations to the Philippines.
It is not just financial service providers either, over the past two decades businesses across every industry have been outsourcing to the Philippines, with the country now operating over 800 contact centres with more than 1.3 million Filipinos employed in the outsourcing industry; making it the world’s premier call centre outsourcing destination.
Philippines-based companies are helping businesses around the world to transition their contact centres to the country to take advantage of the world-class facilities and highly experienced BPO employees. These experienced agents are well trained in the financial industry and are able to provide customers with in-depth customer service; ensuring businesses are able to answer customer enquiries in a swift and efficient manner, keeping satisfaction and retention levels high.
By outsourcing to Philippine-based contact centres, businesses are able to enjoy increased flexibility and scalability. Leading call centres will be able to increase or decrease the agents to match demand, which means there will never be any agents sitting idle. This helps to make it a highly affordable opportunity for businesses. Not only that but with a high-affinity with western culture and fluent English, the centres are able to truly understand the needs of British customers.
With London being a global hub for financial institutions and the base of choice for many Fintech start-ups, outsourcing their call centre requirements to the Philippines is a very attractive proposition. Not only does it reduce the significant operational costs of operating from the city, but the Philippines can offer additional savings of up to 50% compared to standard UK call centre rates.
In order to maximise the benefits of outsourcing to the Philippines, businesses need to choose the right outsourcing partner. PITON-Global is an award-winning outsourcing provider that has helped dozens of financial institutions successfully outsource their call centre operations to the Philippines; reducing their costs and maximising customer satisfaction.