2020 has certainly caused a much greater reliance on IT systems and technology, with a large proportion of the global population forced into isolation, using their devices as a connection with the outside world. A massive shift of employees working from home to work has meant that remote IT support has been kept busy. In addition to the extra support for staff members trying to adjust to using corporate software and networks at home, there has also been a huge rise in cybercrime during the global pandemic. This means it is no longer possible to compromise on IT support, and the best available service must be engaged.
What should you expect from IT support?
- Speed – IT support companies should have fast response times
- Flexibility – the ability to cater to your specific needs and business objectives
- Accreditation – certifications from some known authorities
- Experience – a proven track record
- Expertise – experienced, effective and friendly support
- Quality service – a high level of customer satisfaction
Computers in the City
CITC is an IT support company in London that has been operating for more than 20 years. They have various recognised accreditations from Microsoft, HP, Cisco and McAfee among others, and they provide assistance from experienced engineers. The help desk is open during normal office hours, but a 24/7 service is also available. Average response times are less than an hour and remote support is unlimited. CitC has more than 20 years experience of providing IT support to the London area. The engineers are excellent communicators that are on hand to talk through queries and resolve failures, and they monitor systems on an ongoing basis to reduce risk. CitC is a reliable company with services that can be tailored to meet the needs of each client.
Netstar is an IT support company with operations in both London and Manchester. The company is ISO 9001 accredited, as well as having partnerships and accreditations from Microsoft, Apple, and Cyber Essentials. They offer support on a 24/7, 365-days basis for both remote and on-site support. The company claims a customer satisfaction rate of 98 percent, and a response time of just 10 minutes. They can also provide assistance with compliance to various standards, IT security, cloud computing and alignment with business goals.
This company has 26 years of experience in providing IT support to London, as well as a range of awards, certifications and partnerships. It holds an ISO 9001 accreditation and a Global Excellence award of 2020. Syntax has partnerships with Microsoft, IBM, Cisco and VMWare. A team of highly skilled consultants are on hand to provide support at all times, and technologies are used for IT Service Management (ITSM) automation. Services include IT security, compliance and assistance with various cloud services, such as Azure and Microsoft 365. Syntax offers a complete Infrastructure as a Service (IaaS) system, which it is able to build and design in Microsoft Azure.
Conosco is an IT company based in Chelsea, London. It holds the ISO 27001 and Cyber Essentials certifications, and is partnered with Microsoft. Clients of Conosco range from startups to well known brands, and some of these include Cadogan Estates, Crabtree and Evelyn, and Issey Miyake. The company has a response SLA of 98 percent and resolution SLA of 94 percent. The average time to answer calls is 20 seconds. Support is available on a 24/7 basis and the service is end-to-end and personally managed by an account manager. IT strategies can be built around specific business objectives and needs, and services are comprehensive on a fixed price.
Wavex Technology is an independent, London-based IT support company that dates back to 2008. It is ISO 27001 and Cyber Essentials accredited, and it has received awards from Cyber Security Excellence, IT Europa and Inti. It claims to be currently 2,699 hours ahead of the SLA target, and has a fastest resolution time of 0.3 seconds. It has also received 1,663 cases of positive feedback in the last six months. IT consultants are available on a round-the-clock basis and they use Life-Signs, a platform for automated systems monitoring. They provide active IT support and IT security, and they are flexible to meet the specific needs of their clients.
With offices in London, Manchester and Cape Town, IT Lab is an IT support company and technology services provider. It is a large company with more than 250 engineers, and they operate a 24/7 service. Services that can be included in packages include a dedicated service desk, on-site support, process management, global service management, and service integration and management. IT Lab has ISO 27001, ISO 22301, ISO 9001 and Service Desk Institute certifications. It has also received the Channel Futures MSP 501 2018 Award and it was listed on the 2016 Sunday Times Tech Track list. It represents more than 750 customers and is partnered with Microsoft, Dell, Cisco, Mimecast and VMWare.
Located in the Shard Quarter in Central London, Infinity Group has been providing IT support to the city since 2001. The company holds seven certifications from Microsoft, and is partnered with Microsoft Gold, Sophos Gold and Cisco. It has won various industry awards, such as the MSP 501 Global IT Awards, SDC Awards and the CRN Channel Awards. It claims to have a customer satisfaction rate of 97 percent, customer retention of 95 percent, and a response time of one minute. Engineers keep to strict, established SLAs so that business goals can be met, and they maintain a high level of security at all times. Service hours are 24/7, and well known clients include Jordan International Bank, Specsavers and The Bread Factory.
Most companies need to rely on external IT support at some point, even if not every day. In the time of COVID-19 there is even more reason to turn to IT services, so it is best to find a reliable and trusted company that delivers high quality services. Companies that are recommended, accredited and personable will be able to help you through any challenges.