Heathrow opened its newly refurbished Sensory room in Terminal 3 the latter part of 2018 and they are working with the HAAG (Heathrow Access Advisory Group) and local charities to ensure we have suitable solutions to meet the needs of their passengers.
They will utilise this as a proof of concept and pilot opportunity to ensure they have the right facilities for families that require this service.
They launched the Sunflower lanyard scheme in December 2017 and to date we have issued over 8000 (double check) to passengers travelling with different Hidden disabilities and they continue to receive positive feedback regarding this.
Anna Kennedy OBE visited Heathrow Terminal 3 during Autism Awareness Week and provided further feedback on the Sensory room and guidance of where we can make some improvements. Heathrow have also worked with Anna and Hillingdon Manor School of which she is a founder and incorporated visits for some of her pupils at Heathrow.
Anna Kennedy shares:
“Always a pleasure to visit Heathrow and to speak to staff. I have been working and liaising alongside Nicole Day for almost 18 months and I am excited to see the sensory room and play room which we have been speaking about come to fruition. I love the Mr Men theme since this is very popular with alot of autistic children and adults. This will enable families and their children experience some time out before their flight to their holiday destination. I am also pleased to hear that sensory rooms will eventually be rolled out across all terminals. As we were leaving a parent shared’ This is a lifeline and much needed resource at all airports’ I am looking forward to seeing further sensory and playrooms and working further in collaboration with Heathrow Airport.